• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you are having hardware issues with your computer, please, Click here for more information.
Locked

‎11-28-2021 03:02 AM

HP Recommended
Product: Z2 G5
Operating System: Microsoft Windows 10 (64-bit)

Hello … 

I’m trying to install in Z2 G5 the thunderbolt 3 card HP PN 141m7AA, the card is not recognized in windows device manager.

Was installed last bios version, the thunderbolt was configured in the bios, security level disable, tb cable connected in the computer board, the TB firmware was updated when the board was connected in the computer.

The problem is not windows driver, the problem is that HP is not recognizing the board in windows, not appear i in windows device manager.

I have two new HP Z2 G5 and two HP thunderbolt boards and the same problem occurs in the two equipments. 

The HP support was contacted and they are checking about this problem but I haven’t the solution for this problem yet.

I’m using the thunderbolt board for data transfer not to connect docking station . 

Category:
1 REPLY 1

‎11-28-2021 06:04 PM

HP Recommended

the card will not show in device manager unless a TB device is connected to the card or the "force GPIO" option in the bios is enabled

 

you must have the TB PCI-E card, cable and the small board that connects to the motherboard if you are missing any of thes the card itself will not work

 

https://www.hp.com/gb-en/shop/product.aspx?id=141M7AA&opt=&sel=DEF

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.