HP Z420 cold shutdown

[Robert_Hind]

When I turn off the computer it seems to be: cold shutdown.

Video

https://youtu.be/822eWoA_Z2w

Is it normal to turn off the computer?

[Connor158910]

Hi Robert,

Apologies but I don't quite understand your question. Would you mind elaborating a little more for me? Sorry!

Thanks,

Connor

[BambiBoomZ]

Robert_Hind,

First, It's essential to know the state of the system when the system is shut down: in BIOS, or running Windows and how many programs are installed, as the startup items add something to the shut down time.  If the system was in BIOS, it will shut down very quickly and if its only running the OS without programs still very fast.   It would have been more help to have seen a video of the monitor display, so the time between clicking on Shut Down in Windows so the system halting time- depending on it's state can be gauged.

But on the assumption that this is a new phenomenon:

There are two realms of power management; BIOS and Control Panel > Power Options.

In BIOS, there is a tab called "Power" and under that tab: OS Power Management, Hardware Power Management, and Thermal. Check the settings in that category and record the settings.

In   Control Panel > Power Options there are several options under: "Choose what the power buttons do":

https://support.hp.com/us-en/document/c04775172Control Panel > Power Options

And review and record the current settings.

If you are unable to solve the problem, reply here with the original current power settings on your system.

BambiBoomZ I

[Robert_Hind]

I heard a click (sounds like a relay) when I turned off and turned on the computer. You can listen at the end of the video. This does not happen to my computers.