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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-13-2017 10:49 AM

HP Recommended
Product: elitedesk 800 g3
Operating System: Microsoft Windows 7 (64-bit)

Dear 

i need your support to install windows 7 pro 64bit at Hp elitedesk 800 G3 because when i install win 7 keyboard and mouse stop working at language screen 

 

your advice ASAP Plz

 

Thanks in advance 

8 REPLIES 8

‎04-13-2017 12:30 PM

HP Recommended

Hi:

 

I see that HP got rid of the PS/2 ports on that model.

 

So...you have to run this tool to put the USB3 drivers into your W7 installation flash drive.

 

There are readme instructions for how to use the tool on the webpage. 

 

Download the applicable file for the operating system you plan to run the tool on (W10/8.1) or (W7).

 

https://downloadcenter.intel.com/download/25476/NUCs-Windows-7-USB-3-0-Creator-Utility

 

Then you have another problem...there are only W10 graphics drivers for models with the Kaby Lake chipsets and Intel HD graphics.

 

So, you will either have to install a compatible graphics card that has W7 drivers, or try modifying the Intel graphics driver as referenced in this discussion below...

 

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/installation-of-intel-video-card...

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‎04-22-2017 10:55 PM

HP Recommended

Dear Paul

thank you for your support

i am tring alot of time to install windows but i cannot becuase USB not working at windows installation 

please i need solution to install win 7 ASAP 

i am waiting your value replay 

 

Thank you 

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‎04-23-2017 06:52 AM

HP Recommended

You're very welcome.

 

You will have to read the instructions for how to use the USB creator utility at the link I posted the other day.

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‎04-23-2017 10:38 PM

HP Recommended

already read it man and i create the usb step by step nut its same issue 

your advice plz

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‎04-23-2017 11:13 PM

HP Recommended

already read it man and i create the usb step by step nut its same issue 

your advice plz

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‎04-24-2017 06:52 AM

HP Recommended

Unfortunately, I don't know what you need to do.

 

You could try just putting the USB3 drivers onto a USB flash drive and use the advanced install method to get the drivers installed.

 

Download and unzip these files.

 

https://downloadcenter.intel.com/download/22824/Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-...

 

Open the unzipped folder and copy the files found in the following folder:  Drivers>Win7>x64>onto a USB Flash drive.

 

Then copy the files found in the following folder to the flash drive:  Drivers>HCSwitch>x64.

 

With the flash drive and the W7 installation media in the PC boot from the W7 installation media.

 

After you select the install now option, select the Drive Options - Advanced menu, then select the Load Driver option.

 

You should now see the driver files listed.

 

If you check the box, it will only include the compatible driver.

 

Follow the prompts and hopefully, W7 will install.

 

 

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‎04-24-2017 10:32 PM

HP Recommended

man this way never working 

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‎05-02-2017 08:33 AM

HP Recommended

In the Win 7 USB creator documentation; I used the DISM GUI. It works.

 

Patience and following every step is vital.

 

You also  need to tweak a few items by applying the instructions to your own situation.

 

 

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