HP laptop issues

[mandamartin9228]

I've had my laptop for about a month now and it tried to do an update now it's saying the computer restarted unexpectedly or encountered an unexpected error and won't do anything once you hit okay just restarts and has the same message 

[BeemerBiker]

Have you run diagnostics?
Tap the ESC key about once a second after you see the LEDs on the keyboard flash.

Press F2 to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update.

if you pass disk and memory diagnostics then try to boot into safe mode and do  disk repair (scan)

How to start windows in safe mode

Then Advanced => Troubleshoot => Startup Settings => Safe mode

SFC and DISM are both tools that scan and repair corrupted system files. However, SFC uses a cached version of the files, while DISM uses the internet to download and fix the files.

Try the SFC first and if that gives a message that it cannot fix the problem then try the DISM tool.


Click here for repair instructions.

Let me know if a problem.