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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-18-2019 08:57 AM - last edited on ‎07-18-2019 11:44 AM by Retired

HP Recommended
Product: T620 flexible thin client
Operating System: Microsoft Windows 10 IOT

TROUBLE UPGRADING THIN CLIENTS

 

We are not able to upgrade the thin client using the software downloaded as instructed below.   I was able to retrieve the downloaded file, and the separate License Entitlement Certificate.  There was no documentation I was able to download to explain the install process.

 

I substituted the downloaded upgrade file in place of the Web download file on my Thin Update flash drive.  The Thin client boots to where the new upgrade file is detected and install option is offered.  When I respond yes, I receive the following on the screen:

 

“**** ERROR ***  The System does not have license for this OS!”

 

I spoke with HP Tech Support (end of this email) to open a new case # 5034088852.   They do not know what the issue is.  They said the license should be embedded in the download package so it loads with no issues.  Anybody else able to upgrade?  Getting desperate here after many days of trying.  Thankee to all who can help!

 

[edited]

 

 

 

 

 

 

 

 

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