HP software Field upgrade to Win 10 on T620 thin client
07-18-201908:57 AM - last edited on 07-18-201911:44 AM by Jacky-D
Product: T620 flexible thin client
Operating System: Microsoft Windows 10 IOT
TROUBLE UPGRADING THIN CLIENTS
We are not able to upgrade the thin client using the software downloaded as instructed below. I was able to retrieve the downloaded file, and the separate License Entitlement Certificate. There was no documentation I was able to download to explain the install process.
I substituted the downloaded upgrade file in place of the Web download file on my Thin Update flash drive. The Thin client boots to where the new upgrade file is detected and install option is offered. When I respond yes, I receive the following on the screen:
“**** ERROR *** The System does not have license for this OS!”
I spoke with HP Tech Support (end of this email) to open a new case # 5034088852. They do not know what the issue is. They said the license should be embedded in the download package so it loads with no issues. Anybody else able to upgrade? Getting desperate here after many days of trying. Thankee to all who can help!