HPDM 4.7 SP10 - Failed to capture image Error 17825792

[Weixian]

Hi,

I am trying to perform a capture image task to my new HP t430 ThinClient, but I am always facing error with it:

2019-04-18 11:07:18 [Error Details]: Capture image to the Master Repository.
Failed to upload 1stImage.dd.gz to /Repository/Images/1stImage_2.
Failed to execute CaptureImage task.
ErrorCode: 17825792, Error Info: ../../Task/common/MachiningTask.h@40: Failed to handle post image.
./ftpclient/BaseClient.cpp@122: Failed to stat file,RemoteDir:/hpdm/Repository/Images, Name:1stImage_2.
./ftpclient/FTPClient.cpp@753: Failed to get file stat, RemoteDir:/hpdm/Repository/Images, Name:1stImage_2.
./ftpclient/FTPClient.cpp@2445: Failed to check file,dir:/hpdm/Repository/Images,name:1stImage_2
./ftpclient/FTPClient.cpp@2443: FTPClient::check() catchs an error:Cannot create a file when that file already exists.
.

Remote access verification for both FTP and SMB are successful.

[SamuelXu1978]

Are you using IIS FTP Server?

It looks like an IIS FTP Server issue:https://superuser.com/questions/845357/iis-ftp-folder-access-issues-550

[Weixian]

Hi Samuel,

Thanks for the suggestion.

But I managed to fix this issue by recreating the FTP site a few weeks ago.

I then faced another error where authentication always fails.

Turns out, the credential that I used, password contains symbols, which for some reasons was not accepted.

Changed into another account without symbol as password and it is working perfectly.

[SamuelXu1978]

I do not think it was a password issue, otherwise it should report login failure.

If it is a permission issue, it also can explain that different accounts have different permissions.