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HPDM 4.7 SP10 not recognizing T420 thin clients

HP Recommended
T420 thin client

I have few hundreds of T420 thin clients running ThinPro 5.2.0 and agent 4.7.3670.25932.

They are all listed under HP ThinPro5 in HPDM 4.7 SP10 . Last week I received a new batch of same model T420 but the agent version is different 4.7.3674.29393. These thin clients are showing as Unidentified in HPDM.

Any idea why these thin clients are showing as Unidentified ?

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Message 2 of 2
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HP Recommended

3670 represents the ThinPro5.x and is expected to be in the HP ThinPro5.

3674 represents the ThinPro7 which is the latest ThinPro operating system - with HPDM 4.7 SP10, they should be listed in the HP ThinPro7 tab.


Please be aware that currently SP10 is the only version that supports ThinPro7. So please make sure all the DM components are upgraded to SP10.


please upload the server.log and gateway.log if the issue still exists

I am an HPI Employee.
My opinions are my own, and do not express those of HPI.
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