HPDM 4.7 SP9

[AndreasLindahl]

Hi

Got a problem when updating HPDM 4.7 from SP8 to SP9

The update works fine, but when I try to start the console after the update:

The HPDM console won't start anymore.

Got Java version 8 - update 171.

Windows 10 - 1803

//

Andreas

[Chen_HPDM]

Can you post the Console.log and Server.log for troubleshooting? 

Is there any error message on the screen?

[AndreasLindahl]

Hi

No error messages

In the console.log 

2018-07-13 06:55:03 [main    ] INFO  Console              - HP Device Manager Console Version: 4.7.3610.29141

2018-07-13 06:55:03 [main    ] WARN  Console              - java.io.FileNotFoundException: C:\ProgramData\HP\HP Device Manager\Console\conf\locale.conf (Det går inte att hitta filen)

java.io.FileInputStream.open0(Native Method)

java.io.FileInputStream.open(FileInputStream.java:195)

java.io.FileInputStream.<init>(FileInputStream.java:138)

java.io.FileInputStream.<init>(FileInputStream.java:93)

com.hp.hpdm.console.main.Console.initLocale(Console.java:159)

com.hp.hpdm.console.main.Console.<init>(Console.java:138)

com.hp.hpdm.console.main.Console.main(Console.java:483)

Created the locale.conf file, then I get this error: 

2018-07-13 07:55:33 [main    ] INFO  Console              - HP Device Manager Console Version: 4.7.3610.29141

2018-07-13 07:55:33 [main    ] WARN  Console              - java.io.FileNotFoundException: ..\lang\en_US \commonMsgs_en_US .properties (Det går inte att hitta sökvägen)

java.io.FileInputStream.open0(Native Method)

java.io.FileInputStream.open(FileInputStream.java:195)

java.io.FileInputStream.<init>(FileInputStream.java:138)

java.io.FileInputStream.<init>(FileInputStream.java:93)

com.hp.hpdm.util.Messages.initLocale(Messages.java:41)

com.hp.hpdm.console.main.Console.initLocale(Console.java:166)

com.hp.hpdm.console.main.Console.<init>(Console.java:138)

com.hp.hpdm.console.main.Console.main(Console.java:483)

The path to this file is:

"C:\Program Files (x86)\HP\HP Device Manager\Console\lang\en_US\commonMsgs_en_US.properties"

//

Andreas

[AndreasLindahl · Accepted solution]

Hi

SP10 solved the problem!

[turnitoffandon]

Hello,

I've got the same problem. I have a new installation of HPDM and afterwards I tried to install the lastest SP (SP11), but afterwards I was not able to oben the HPDM console anymore.

I figured out, that SP8 is fine, but SP10 and SP11 won't work on my server. The server is a fresh 2016 Windows Server with the latest patches.

Any idea what the problem is?

[DM-AJ]

Under some situations, the upgrade process has a problem creating folders in %ProgramData%.  Please check if the path exists:  C:\ProgramData\HP\HP Device Manager\Console\conf.  If not please manually create this folder and then run the SP11 installer again.  And then try to launch the Console.