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HP Recommended
HPDM

Hey,

 

the installation of the HP Device Manager fails for me on Win Server 2016.

Here is the log

 

5-15-2018 15:51:06   |   INFO   |   Start HPDM installation/uninstallation...
5-15-2018 15:51:06   |   INFO   |   No command-line parameters is set. Install HPDM with interactive UI.
5-15-2018 15:51:07   |   INFO   |   Successfully execute: C:\Users\afica\AppData\Local\Temp\{640C73DF-1014-4C5A-A6A5-4284055F646D}\QueryLogonUser.cmd
5-15-2018 15:51:07   |   INFO   |   Install HPDM...
5-15-2018 15:51:23   |   INFO   |   C:\Inetpub\Ftproot\HPDM
5-15-2018 15:51:23   |   INFO   |   HPDM Console is selected to be installed.
5-15-2018 15:51:23   |   INFO   |   HPDM Server is selected to be installed.
5-15-2018 15:51:23   |   INFO   |   HPDM Gateway is selected to be installed.
5-15-2018 15:51:24   |   INFO   |   HPDM Master Repository Controller is selected to be installed.
5-15-2018 15:51:24   |   INFO   |   Setup Type: Complete.
5-15-2018 15:51:24   |   INFO   |   Start to copying HPDM installation files to destination path.
5-15-2018 15:52:52   |   INFO   |   HPDM installation files have been copied to destination path.
5-15-2018 15:52:52   |   INFO   |   Start to configure HPDM.
5-15-2018 15:52:52   |   INFO   |   C:\Inetpub\Ftproot\HPDM
5-15-2018 15:52:52   |   INFO   |   set configure file path:C:\Inetpub\Ftproot\HPDM
5-15-2018 15:52:52   |   INFO   |   Configure file path:C:\Program Files (x86)\HP\HP Device Manager\MasterRepositoryController\Controller.conf
5-15-2018 15:52:52   |   INFO   |   Preparing to configure HPDM components.
5-15-2018 15:52:52   |   INFO   |   Launch Configuration Wizard in silent/typical mode.
5-15-2018 15:52:56   |   INFO   |   Launch Configuration Wizard successfully. Return code = 0
5-15-2018 15:52:56   |   ERROR   |   Launch Configuration Wizard successfully, but the result of execution is FAILED.
5-15-2018 15:52:56   |   ERROR   |   Fail to configure HPDM, please check and reinstall.
5-15-2018 16:03:48   |   INFO   |   HPDM installation Done. Error code: 1. (0 is success, 1 is fail)

 

Is there anything I could do?

 

Thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Which windows 2016 edition are you using and what about the language? 

 

We have seen a similar issue on Windows 2016 German version, for some reasons(OS LEVEL) the c:\ProgramData and "c:\ProgramData\Application Data" are NOT pointed to the same folder which causes the failure of copy file.

 

Follow the description below to see if it works:

 

1 Once get fail please go to C:\ProgramData\HP\HP Device Manager
2.Copy all the folder under HP Device Manager to C:\ProgramData\Application Data\HP\HP Device Manager
3.Re-run the HPDM Installer in the OS

 

I am an HPI Employee.
My opinions are my own, and do not express those of HPI.
**Click the White Thumbs Up Button on the right to say Thanks**

View solution in original post

1 REPLY 1
HP Recommended

Which windows 2016 edition are you using and what about the language? 

 

We have seen a similar issue on Windows 2016 German version, for some reasons(OS LEVEL) the c:\ProgramData and "c:\ProgramData\Application Data" are NOT pointed to the same folder which causes the failure of copy file.

 

Follow the description below to see if it works:

 

1 Once get fail please go to C:\ProgramData\HP\HP Device Manager
2.Copy all the folder under HP Device Manager to C:\ProgramData\Application Data\HP\HP Device Manager
3.Re-run the HPDM Installer in the OS

 

I am an HPI Employee.
My opinions are my own, and do not express those of HPI.
**Click the White Thumbs Up Button on the right to say Thanks**
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.