cancel
Showing results for 
Search instead for 
Did you mean: 
wildafica
New member
2 0 0 0
Message 1 of 2
1,725
Flag Post

Solved!

HPDM 4.7 install fails Windows Server 2016

HP Recommended
HPDM

Hey,

 

the installation of the HP Device Manager fails for me on Win Server 2016.

Here is the log

 

5-15-2018 15:51:06   |   INFO   |   Start HPDM installation/uninstallation...
5-15-2018 15:51:06   |   INFO   |   No command-line parameters is set. Install HPDM with interactive UI.
5-15-2018 15:51:07   |   INFO   |   Successfully execute: C:\Users\afica\AppData\Local\Temp\{640C73DF-1014-4C5A-A6A5-4284055F646D}\QueryLogonUser.cmd
5-15-2018 15:51:07   |   INFO   |   Install HPDM...
5-15-2018 15:51:23   |   INFO   |   C:\Inetpub\Ftproot\HPDM
5-15-2018 15:51:23   |   INFO   |   HPDM Console is selected to be installed.
5-15-2018 15:51:23   |   INFO   |   HPDM Server is selected to be installed.
5-15-2018 15:51:23   |   INFO   |   HPDM Gateway is selected to be installed.
5-15-2018 15:51:24   |   INFO   |   HPDM Master Repository Controller is selected to be installed.
5-15-2018 15:51:24   |   INFO   |   Setup Type: Complete.
5-15-2018 15:51:24   |   INFO   |   Start to copying HPDM installation files to destination path.
5-15-2018 15:52:52   |   INFO   |   HPDM installation files have been copied to destination path.
5-15-2018 15:52:52   |   INFO   |   Start to configure HPDM.
5-15-2018 15:52:52   |   INFO   |   C:\Inetpub\Ftproot\HPDM
5-15-2018 15:52:52   |   INFO   |   set configure file path:C:\Inetpub\Ftproot\HPDM
5-15-2018 15:52:52   |   INFO   |   Configure file path:C:\Program Files (x86)\HP\HP Device Manager\MasterRepositoryController\Controller.conf
5-15-2018 15:52:52   |   INFO   |   Preparing to configure HPDM components.
5-15-2018 15:52:52   |   INFO   |   Launch Configuration Wizard in silent/typical mode.
5-15-2018 15:52:56   |   INFO   |   Launch Configuration Wizard successfully. Return code = 0
5-15-2018 15:52:56   |   ERROR   |   Launch Configuration Wizard successfully, but the result of execution is FAILED.
5-15-2018 15:52:56   |   ERROR   |   Fail to configure HPDM, please check and reinstall.
5-15-2018 16:03:48   |   INFO   |   HPDM installation Done. Error code: 1. (0 is success, 1 is fail)

 

Is there anything I could do?

 

Thanks in advance

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Chen_HPDM
Level 7
Level 7
504 504 51 84
Message 2 of 2
Flag Post
HP Recommended

Which windows 2016 edition are you using and what about the language? 

 

We have seen a similar issue on Windows 2016 German version, for some reasons(OS LEVEL) the c:\ProgramData and "c:\ProgramData\Application Data" are NOT pointed to the same folder which causes the failure of copy file.

 

Follow the description below to see if it works:

 

1 Once get fail please go to C:\ProgramData\HP\HP Device Manager
2.Copy all the folder under HP Device Manager to C:\ProgramData\Application Data\HP\HP Device Manager
3.Re-run the HPDM Installer in the OS

 

I am an HPI Employee.
My opinions are my own, and do not express those of HPI.
**Click the White Thumbs Up Button on the right to say Thanks**

View solution in original post

Tags (1)
1 REPLY 1
Chen_HPDM
Level 7
Level 7
504 504 51 84
Message 2 of 2
Flag Post
HP Recommended

Which windows 2016 edition are you using and what about the language? 

 

We have seen a similar issue on Windows 2016 German version, for some reasons(OS LEVEL) the c:\ProgramData and "c:\ProgramData\Application Data" are NOT pointed to the same folder which causes the failure of copy file.

 

Follow the description below to see if it works:

 

1 Once get fail please go to C:\ProgramData\HP\HP Device Manager
2.Copy all the folder under HP Device Manager to C:\ProgramData\Application Data\HP\HP Device Manager
3.Re-run the HPDM Installer in the OS

 

I am an HPI Employee.
My opinions are my own, and do not express those of HPI.
**Click the White Thumbs Up Button on the right to say Thanks**

View solution in original post

Tags (1)
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation