HPDM 5.0.10 and ThinOS 7 Client Task Issue

[ContractRick]

We have HPDM 5.0.10 and it works as expected when pushing client tasks to our T430 and T640 thin clients running ThinOS 8.0; however, when I try to push client tasks to our T520 or T620 thin clients running ThinOS 7.x, the Console never shows the task as complete. I have verified that the task does complete on the thin client. The Console is just never updated, causing the client task to stay in a Processing state indefinitely. In order to push another Task to the same thin client, I have to cancel or delete the previous task that never finishes. The Task Log shows "Successfully sent task to the HPDM Gateway" and "Task has been retrieved by the Agent", but just hangs there until I cancel or delete it. Any ideas why this is happening or what I can do to resolve it?

[Raj_05]

Hi @ContractRick,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support 

[ContractRick]

This is not in relation to a laptop... Please read the post.