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HPDM 5.0 - VNC Shadow Window Automatically Closes

HP Recommended
HP T630 Thin Client
Microsoft Windows Server 2019

Hi all, 

 

I am running a test bench of HPDM Console 5.0 on a virtual Windows Server 2019 and HP T630 Thin Clients running HP ThinPro 7.1.0.

 

I have successfully sent tasks to enable VNC shadowing on the thin clients, and have double confirmed the setting has applied on the clients themselves though the admin control panel.

 

Whenever I send a task to shadow a device from the server console, it sends, processes, and succeeds. a few seconds later the VNC window pops up in the Windows taskbar, and over the top of the HPDM Console app. I see it come up and show me the default HP logo ThinPro screensaver for 1-2 seconds (even if the thin client itself is not displaying screensaver). After these couple seconds, the VNC window shuts itself down, and the VNC program disappears from the Windows taskbar.

 

I have tried sending task to update the agent on the clients, which succeeds. I have also tried multiple VNC settings on the clients and through the apply settings task. Sometimes I get a "successful" shadow task and see the window for 2 seconds, other times nothing pops up at all.

 

Suggestions please? 

 

Thanks! Nic. 

 

 

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