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HPDM 5 Gateway Failing to Start

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HPDM 5.0

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We just upgraded from 4.7 to 5 and the Gateway.exe is failing to start.


Log Name: Application
Source: Application Error
Date: 2/6/2020 11:02:02 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: FQDN NAME
Faulting application name: Gateway.exe, version: 5.0.3630.36771, time stamp: 0x5dcd9cb1
Faulting module name: Gateway.exe, version: 5.0.3630.36771, time stamp: 0x5dcd9cb1
Exception code: 0xc0000005
Fault offset: 0x00000000000ed7af
Faulting process id: 0xdd8
Faulting application start time: 0x01d5dd845aa284a6
Faulting application path: C:\Program Files\HP\HP Device Manager\Gateway\Gateway.exe
Faulting module path: C:\Program Files\HP\HP Device Manager\Gateway\Gateway.exe
Report Id: 1a00b3c6-9182-42dc-87fe-2a8afd85bd16
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="">
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<TimeCreated SystemTime="2020-02-07T07:02:02.267699100Z" />
<Computer>FQDN NAME</Computer>
<Security />
<Data>C:\Program Files\HP\HP Device Manager\Gateway\Gateway.exe</Data>
<Data>C:\Program Files\HP\HP Device Manager\Gateway\Gateway.exe</Data>

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Please open explorer, go to the Gateway folder and double click Gateway.exe to check if these is any DLL missing.

Did you try to send PXE task or Gateway service cannot start?

Please attach Gateway.log.

I am an HPI Employee.
My opinions are my own and do not express those of HPI.
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