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LeoVerhaegen
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Solved!

HPDM Fails to capture T630 Image

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hp device manager

I get the following error every time I try to capture an image on the T630. I have not been able to get it to work on any T630. I have also made sure the Firewall is disabled on the Server that houses the HPDM. I can broswe to the FTP and shared folders without any issues from the Terminal.

 

2019-02-12 13:59:23 [Error Details]: Deploy image using repository Master Repository. Failed to download flash.ibr from /Repository/Images/flash_4. Failed to execute DeployImage task. ErrorCode: 1083392, Error Info: ..\..\Task\common\ImageTask.cpp@255: Failed to connect the shared folder. ..\..\Task\common\ImageTask.cpp@254: The network location cannot be reached. For information about network troubleshooting, see Windows Help. ..\..\Task\common\ImageTask.cpp@255: Failed to connect the shared folder. ..\..\Task\common\ImageTask.cpp@254: The network location cannot be reached. For information about network troubleshooting, see Windows Help.

 

Has anyone ran into this before? Thanks in advance.

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Chen_HPDM
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Confirm the size of boot.wim file at :..\HPDM\Repository\Tools\Imaging\WinPE\sources\ of your repository. Make sure that's 242 MB

 

If this is the case, I have posted the workaround in another channel:

 

The issue is due to the installer mistakenly registed some of the font files to the system, during the upgrade, those files can't be deleted since they're still in using - try delete files under ‘repository\tools\imaging\winPE\boot\fonts’ and you will see the warning.

 

The workaround is

1. Uninstall the fonts from control panel

2. Reboot the system

3. Rerun the  SP10 installer.

I am an HPI Employee.
My opinions are my own, and do not express those of HPI.
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Chen_HPDM
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Hi Leo,

 

Could you please check solution here 

https://h30434.www3.hp.com/t5/Business-PCs-Workstations-and-Point-of-Sale-Systems/HP-Device-Manager-...

to see if this is the same as you met?

I am an HPI Employee.
My opinions are my own, and do not express those of HPI.
**Click the White Thumbs Up Button on the right to say Thanks**
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LeoVerhaegen
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It is not the solution.

The problem is that the THinPC T630 failed to connect de shared folder.

I don't use PXE boot. I sent an image (from the SEND Task menu)  to the ThinPC and get the follow error in the device manager:

2019-02-12 16:43:08 [Error Details]: Deploy image using repository Master Repository. Failed to download flash.ibr from /Repository/Images/flash_4. Failed to execute DeployImage task. ErrorCode: 1083392, Error Info: ..\..\Task\common\ImageTask.cpp@255: Failed to connect the shared folder. ..\..\Task\common\ImageTask.cpp@254: The network location cannot be reached. For information about network troubleshooting, see Windows Help. ..\..\Task\common\ImageTask.cpp@255: Failed to connect the shared folder. ..\..\Task\common\ImageTask.cpp@254: The network location cannot be reached. For information about network troubleshooting, see Windows Help.

 

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Chen_HPDM
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I'm not talking about the PXE..

 

Anyway if you're 100% sure that the WinPE file is 242MB in your Master Repository, then please ignore my last post.

 

I saw exactly the same error message when the WinPE file is not up to date.

 

ErrorCode: 1083392, Error Info: ..\..\Task\common\ImageTask.cpp@255: Failed to connect the shared folder. ..\..\Task\common\ImageTask.cpp@254: The network location cannot be reached. For information about network troubleshooting, see Windows Help. ..\..\Task\common\ImageTask.cpp@255: Failed to connect the shared folder. ..\..\Task\common\ImageTask.cpp@254: The network location cannot be reached. For information about network troubleshooting, see Windows Help.

I am an HPI Employee.
My opinions are my own, and do not express those of HPI.
**Click the White Thumbs Up Button on the right to say Thanks**
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LeoVerhaegen
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Hello,

 

Thank you.

Where can i find the WinPE file and how can i enlarge this.

 

 

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Chen_HPDM
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Confirm the size of boot.wim file at :..\HPDM\Repository\Tools\Imaging\WinPE\sources\ of your repository. Make sure that's 242 MB

 

If this is the case, I have posted the workaround in another channel:

 

The issue is due to the installer mistakenly registed some of the font files to the system, during the upgrade, those files can't be deleted since they're still in using - try delete files under ‘repository\tools\imaging\winPE\boot\fonts’ and you will see the warning.

 

The workaround is

1. Uninstall the fonts from control panel

2. Reboot the system

3. Rerun the  SP10 installer.

I am an HPI Employee.
My opinions are my own, and do not express those of HPI.
**Click the White Thumbs Up Button on the right to say Thanks**

View solution in original post

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