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‎04-23-2020 09:33 AM

HP Recommended
Product: HP Device manager
Operating System: Linux

Hi all,

 

Yesterday we did the update from HP Devicemanager from version 4.7SP12 to 5.0SP2. 

Update went fine. 

 

We only have one issue that we cannot shadow devices anymore. Missing certificate file error. Where can i find the needed certificate text file so i can send it to all my thin clients.

 

David_VL_0-1587655910083.png

 

Thanks,

 

David

 

3 people had the same question
7 REPLIES 7

‎06-09-2020 02:33 AM

HP Recommended

Please generate or import certificate for shadowing - you can find a toolbar button "VNC Certificate" under Administration Page.

If you upgrade to 5.0.3, the new admin guide has the step by step guide starting page 141.  The GUI changed slightly from 5.0.1.

After getting the certificate ready, you'll need to enable VNC again with an _Apply Settings task.

I am an HPI Employee.
My opinions are my own and do not express those of HPI.
**Light the thumb up if you like my post**
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‎07-01-2020 01:22 AM

HP Recommended

Hi,

 

In 5.0.3 there is no “VNC Certificate” toolbar button under “Administration” page.

Does anybody know where should i find it?

 

HPDM503.png

 

Thank you.

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‎07-01-2020 11:30 PM

HP Recommended

Hi Fumarola,

From the screenshot, I'd say this is 5.0 console, not 5.0.3.  You should be able to see HP Device Manager 5.0.3 on both the Console title bar and the login dialog.  You can also find the detailed version info in HPDM Configuration Center for all installed components.  For 5.0.3 the console should have version 5.0.3610.38270.

I am an HPI Employee.
My opinions are my own and do not express those of HPI.
**Light the thumb up if you like my post**
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‎07-02-2020 05:35 AM

HP Recommended

Hi,

 

This is the version i have:

 

Fumarola1982_0-1593689660010.png

I cannot see any updates for version 5.0.3610.38270.

 

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‎07-02-2020 05:37 AM

HP Recommended

Hi,

Please find here the HPDM Components I have:

 

Fumarola1982_0-1593689795519.png

 

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‎07-02-2020 06:57 AM

HP Recommended

As I thought you have HPDM 5.0 installed.  Please upgrade with the latest installer. 

With the new version of Console you can see:

DM-AJ_0-1593694585313.png

 

I am an HPI Employee.
My opinions are my own and do not express those of HPI.
**Light the thumb up if you like my post**
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‎07-02-2020 06:58 AM

HP Recommended

And this is the view of the new version:

DM-AJ_0-1593694716933.png

 

I am an HPI Employee.
My opinions are my own and do not express those of HPI.
**Light the thumb up if you like my post**
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