HPDM5 VNC shadow not working for T430 ThinPro after upgrading agent to 5.0.3674.37373

[reindruu]

We recently upgraded our HPDM4.7 sp11 to HPDM5.0 SP1

Our T430 ThinPro thin clients have agent version 4.7.3674.33464.

Shadow device with HPDM5.0SP1 is working, no problem.

After upgrading the agent version to 5.0.3674.37373 the "shadow device" is not working anymore.

HPDM gives the error:

ErrorCode: 14004132, Error Detail: Create VNC process failure., Error Info: No trust store for VNC SSL Connection.

What changed in the new agent version and how can we fix it?

Thanks,

Ruud

[reindruu · Accepted solution]

Actually very simple.

HPDM in "VNC Certificate Management" says:

In order to enable the new certificates, we must deploy the new trust store to devices, sending an _Apply Settings task to enable VNC will update the device trust store accordingly.

Solved!