-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Business PCs, Workstations and Point of Sale Systems
- HPDM5 VNC shadow not working for T430 ThinPro after upgradin...

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
01-16-2020 12:09 AM - edited 01-16-2020 12:10 AM
Product: T430
Operating System: Other
We recently upgraded our HPDM4.7 sp11 to HPDM5.0 SP1
Our T430 ThinPro thin clients have agent version 4.7.3674.33464.
Shadow device with HPDM5.0SP1 is working, no problem.
After upgrading the agent version to 5.0.3674.37373 the "shadow device" is not working anymore.
HPDM gives the error:
ErrorCode: 14004132, Error Detail: Create VNC process failure., Error Info: No trust store for VNC SSL Connection.
What changed in the new agent version and how can we fix it?
Thanks,
Ruud
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Accepted Solutions
1 REPLY 1
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.