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Gen10
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Hello, my HP stream 14 stopped working. Will not turn on. LocalTechnician said it is the hardware.

HP Recommended
6SH07UA

Is there a recall on the above product?

it was only used a handful of times despite having purchased it over a year ago

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @Gen10,

 

I'd like to help!

 

Try the below suggestions-

 

Remove discs and devices

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

  1. Turn off the computer.

  2. Remove any discs and USB devices.

  3. Remove memory cards from the card reader slot.

  4. Disconnect all non-essential devices such as printers, scanners, external hard drives.

  5. Leave only the mouse, keyboard, and monitor connected.

After you have removed all discs and devices, turn on the computer.

  • If the computer starts, reconnect devices one at a time, to determine which disc or device is causing the problem. If the issue is solved, troubleshooting is complete.

  • If the computer still does not start and exhibits the same problem, press and hold the Power button to turn off the computer. Do not connect anything, and then continue troubleshooting.

Perform a hard reset

 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a Hard Reset.

 

After you have completed these steps, if the computer startup issue is resolved, go to HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 8, 7), and then go to HP PCs - Using HP Support Assistant (Windows) to update all device drivers.

 

 Run hardware diagnostic tests

Make sure the issue is not hardware related by performing diagnostic tests.

 

 Refresh or reset your PC

Use Microsoft's Refresh your PC feature to reinstall Windows without affecting your personal files, apps, or many of your settings.

 

For instructions refer to - Computer Does Not Start (Windows 10, 😎

 

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your computer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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