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11-04-2019 01:06 AM
Operating System: Microsoft Windows 7 (64-bit)
When I try to upgrade the HP PC Hardware Diagnostics after uninstalling the old one and as in the picture I get asked for this. I downloaded the file from the HP website.
Above The Firehouse
6 REPLIES 6
01-04-2020 11:57 PM
do you have a HP_Tools partition by chance? if so try this
You can remove the HP_TOOLS partition as follows.
Hold down the Windows key and press R. Type diskmgmt.msc and hit enter.
In the lower ( graphical ) pane showing the partitions, right click the HP_TOOLS partition and select Delete Volume.
When done, this will leave an entry for 'Unallocated Space'.
You can then right click the C partition and select Extend Volume to add the Unallocated Space back to the C partition.
01-06-2020 11:37 PM
you may have had a hp tools partition that was deleted/formatted
try this trick,....note the current version number of the installed hp tools and see if you can find the installer for that version
then run that installer, it might update the registry entry that exists for the current hp tools allowing a uninstall
if all else fails you will need to check the registry for all references to HP tools and delete or modify the entries related to the install path
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