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‎12-31-2023 08:42 AM - edited ‎12-31-2023 08:52 AM

HP Recommended
Product: HP EliteBook x360 1030 G4 Notebook PC

I replaced the SS Drive  and Battery in my Elite book.

Upon attempting to install Win10 from Boot-able Flash Drive.

I am not able to access any .Ex e files on the Flash drive to start the install?

There is also a BIOS password requested to enter the BIOS?

I never configured a Password on the BIOS?

I've also noticed several other posts from others having a similar issue. With the only provided solution, to contact HP.

After wasting a countless amount of my life being navigated in circles on the HP website. Being offered dead end options

instead of a simple Support Request via email.

I'm about to loose my **bleep**.

I can't help but feel like I'm being subjected to some sort of Ransomed Marketing tactic. Much like the genuine printer ink cartridge racket you guys have got going.

(I've happily used HP printers for over half my life, choosing to forget the countless issues I've en counted and continued to recommend HP printers to those that I care about.)

If I'm told that the only solution is to replace the motherboard and it would be cheaper to just purchase a New unit.

Everyone I know won't hear the end of me compassionately complaining about how much I hate HP.

(not the right choice of word, but you get the picture)

 

I really want to continue my blind love of HP products.

I don't want to be informing everyone that HP is an acronym for Heaps of Problems!

Please help.

 

*Posting this in the Business sub category not intended.

Category:
1 REPLY 1

‎12-31-2023 12:26 PM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

I work on behalf of HP.
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