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Fraudfinder
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Message 1 of 3
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Flag Post

Intel Management Engine Firmware update doesn't update

‎08-24-2017 04:38 PM

HP Recommended
Product: HP Z230
Operating System: Microsoft Windows 7 (64-bit)

HP auto updater tells me I need to update to the new Intel firmware.  It goes through all stages, inlcluding the system restore stage, downloads the update and then stops with an error message that it can't install the update.  I haven't got anything except antivirus running in the background and can't find a way round it.  Next time the updater is on it asks me to install again but if I click on the install it repeats the same sequence and stops with the same error message.

 

Help!

 

 

2 REPLIES 2
banhien
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Message 2 of 3
Flag Post

‎08-24-2017 04:57 PM

HP Recommended

@Fraudfinder

 

Does it say which version ? Please manually download and install the latest version from its support page

 

     http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78890.exe

 

Regards.

BH
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Skylarking
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Message 3 of 3
Flag Post

‎08-25-2017 01:44 AM

HP Recommended

IIRC, ME firmware depends on motherboard chipset and CPU installed. As such, trying to install ME v9 when chipset/cpu only supports ME v8 could be problematic and may fail, possible fail silently.

 

Then there is the issue that BIOS can't be updated from a very old version directly to latest as some upgrade steps are sometimes needed, usually at points where downgrading is no longer possible. Possibly, such issues may also exist for ME firmware updates. 

 

What i would suggest is to read the BIOS and ME firmware release documentation for all version released on the HP support page for z230. I'd pay particular attention to fixes, system requirements/dependencies and install instructions.

 

Reading the above, you may find it is better/safer to un-provision ME before updating BIOS in stages to the latest version available. Then update to the latest ME firmware available (if appropriate for the chipset/cpu you have)*. Then re-provision ME as desired.

 

The ME firmware download contains a tool to check ME status which can be useful.

 

Note that there are a number of vulnerabilities in BIOS and ME that are resolved with the various updates so it's worth getting on to the latest (which seems not to be sp78890.exe as linked in the post above)

 

Cheers.

 

*this is relevant for z210 but maybe this is not relevant for z230 so read the docs

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