cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Fraudfinder
New member
2 0 0 0
Message 1 of 3
2,030
Flag Post

Intel Management Engine Firmware update doesn't update

‎08-24-2017 04:38 PM

HP Recommended
Product: HP Z230
Operating System: Microsoft Windows 7 (64-bit)

HP auto updater tells me I need to update to the new Intel firmware.  It goes through all stages, inlcluding the system restore stage, downloads the update and then stops with an error message that it can't install the update.  I haven't got anything except antivirus running in the background and can't find a way round it.  Next time the updater is on it asks me to install again but if I click on the install it repeats the same sequence and stops with the same error message.

 

Help!

 

 

2 REPLIES 2
banhien
Level 19
Level 19
88,521 88,406 11,297 24,263
Message 2 of 3
Flag Post

‎08-24-2017 04:57 PM

HP Recommended

@Fraudfinder

 

Does it say which version ? Please manually download and install the latest version from its support page

 

     http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78890.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

0 Kudos
Skylarking
Level 6
382 369 22 65
Message 3 of 3
Flag Post

‎08-25-2017 01:44 AM

HP Recommended

IIRC, ME firmware depends on motherboard chipset and CPU installed. As such, trying to install ME v9 when chipset/cpu only supports ME v8 could be problematic and may fail, possible fail silently.

 

Then there is the issue that BIOS can't be updated from a very old version directly to latest as some upgrade steps are sometimes needed, usually at points where downgrading is no longer possible. Possibly, such issues may also exist for ME firmware updates. 

 

What i would suggest is to read the BIOS and ME firmware release documentation for all version released on the HP support page for z230. I'd pay particular attention to fixes, system requirements/dependencies and install instructions.

 

Reading the above, you may find it is better/safer to un-provision ME before updating BIOS in stages to the latest version available. Then update to the latest ME firmware available (if appropriate for the chipset/cpu you have)*. Then re-provision ME as desired.

 

The ME firmware download contains a tool to check ME status which can be useful.

 

Note that there are a number of vulnerabilities in BIOS and ME that are resolved with the various updates so it's worth getting on to the latest (which seems not to be sp78890.exe as linked in the post above)

 

Cheers.

 

*this is relevant for z210 but maybe this is not relevant for z230 so read the docs

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation