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11-30-2020 10:04 AM
Product: HP ENVY
Operating System: Microsoft Windows 10 (32-bit)
My Hp laptop seems to have power. On the green is. Hp and the circle going around. But I can’t seem to get in. The on light is not on and I can’t seem to get it on. What am I doing wrong?
1 REPLY 1
12-03-2020 02:31 PM
I reviewed your post and I understand that the computer is not booting to Windows.
Don’t worry, I assure you I will try my best to get this sorted.
What is the product number of your computer?
Meanwhile, I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
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