03-20-2017 02:17 AM
Hello there! Ive been experiencing this problem and my xw6400 (which I use for gaming on weak games) has been crashing about 4 times a week lately even when doing none extensive tasks! Is there a reason behind these random crashes? Well it might be overheating but im checking the dust and cleaning my computer in about 2 days. I need help! Why is this happening?
03-20-2017 02:33 AM
I suggest that you download and use the free version of WhoCrashed 5.53 and run it.
WhoCrashed? uses Windows on logs to determin what the issue could be.
It is at the following link.
If your problem is solved , please click the Accepted Solution button
I am not an HP Employee, I am a volunteer posting here on my own time