• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HPDM
Microsoft Windows 11

I have an issue with HPDM 5.0.10 that the console is slow, freezes, sometimes catches up and other times completely crashes.

 

This is happening on remote consoles with engineer PCs or on the HPDM server itself, same experience.

 

I have looked at AV exclusions and increasing the system resources CPU/RAM, but can't seem to find the root cause.

 

HPDM console log is reporting the following output:
2023-10-19 12:16:51 [main ] WARN ConsoleUtil - can't find the component's(com.hp.hpdm.console.main.user.GroupContentPanel[,0,0,0x0,invalid,layout=java.awt.GridBagLayout,alignmentX=0.0,alignmentY=0.0,border=javax.swing.border.LineBorder@483f286e,flags=9,maximumSize=,minimumSize=,preferredSize=]) parent window!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.