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HP Recommended
HP Pavilion x360 14 Convertible PC 14-dy0000 (23S36AV)
Microsoft Windows 11

The water spilled over my laptop and I tried to dry it and its been more than 2 weeks and still few keys of my laptop don't work. Help me rectify this issue.

 

Thanks

1 REPLY 1
HP Recommended

@Amenotiomoi_12 

 

Welcome to the HP English Community --

 

Are you expecting to do the work for yourself to replace the keyboard?

 

If no,

Take the computer to a trusted local repair shop and ask for help.

 

If yes,

The information you need -- country codes and part number -- are located in the service manual.

 

Maintenance and Service Guide

Page 52

 

Important -

Keyboard replacement is perhaps not a task for the novice.

What?

To replace the keyboard requires that the computer is disassembled.

 

Excerpted from the manual page:

The top cover with keyboard remains after removing all other spare parts from the computer. In this section,
the first table provides the main spare part number for the top cover/keyboards. The second table provides
the country codes.

 

There are videos available to help guide you -

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

  • Use Categories to narrow the results. 
  • Select your Video

 

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HP Pavilion x360 14 Convertible PC 14-dy0000 (23S36AV)  

 

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Dragon-Fur

my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.