• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-23-2024 06:49 AM - last edited on ‎02-28-2024 05:14 AM by HP Administrator

HP Recommended
Product: HP ZBook Firefly 14 inch G9 Mobile Workstation PC (4C3U7AV)

During initial setup of this "certified-refurbished" laptop, I opted in to the Win 11 upgrade.  A few minutes into the upgrade the laptop blue screened with the Stop Code: WHEA_UNCORRECTABLE_ERROR. After the BSoD the system auto-rebooted but stopped at the bios level with a "BootDevice Not Found" "Please install an Operating System on your hard disk." "Hard Disk - (3F0)" and with an option to hit F2 for system diagnostics. After Hitting F2, I opted for a full diagnostics run. Everything passed except for the "Hard Drive/SSD Short DST Check" which had a warning. After exiting the Bios menu and restarting, the systems hallts at the HP Wolf-Security splash screen and just sits there with the fan at full speed. I have power cycled several times but the system will not boot. BIOS, Diagnostics and HP System Recovery take 15-30 mins to load and  diagnostics keep indicating storage issues e.g. "No storage installed".  Fan is always at max speed.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.