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HP Recommended
HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33D83AV)

Recently purchased a ZBook Power G8 workstation and been setting it up as of the time of writing this post. I followed the start up steps and plugged in the charger before turning it on. Once I had completed the intial setup process I quickly realised that the laptop was not charging.

 

The laptop recognises the charger when you turn the power on and off from the plug, however after a minute or so, it stops charging and goes back to using battery power.

 

I have tried many pf the soltutions I found on the internet, but have not had any success. 

 

I am using the standard charger provided with the laptop. Is there anything I can do to solve this issue?

 

(only got about 10% charge left on the battery)

1 REPLY 1
HP Recommended

@Trutler16 

 

Welcome to the HP Community Forum.

 

The usual rules apply to this sort of situation:

Try a different outlet - no surge protector between system and wall outlet!

Make sure all ends are securely plugged in where needed.

 

Next,

New workstation

HP Support – Hardware / Technical Support for Devices in Warranty

  

Registered Devices in Warranty:  Select a method and contact HP Support…

 

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Select your region and follow the prompts

 

Regional Links

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 UK >  HP® Customer Support - UK

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HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33D83AV) 

 

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