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‎10-24-2019 06:15 PM

HP Recommended
Product: Pavilion 15
Operating System: Microsoft Windows 10 (64-bit)

I know this sounds rather simple but I'm stumped. I can see my HP Pavilion 15 lap top in my devices but it tells me I need to log into the product. I don't see where to do that. There doesn't appear to be a "log on" screen for each device. It sees my printer but not my lap top

3 REPLIES 3

‎10-24-2019 11:03 PM

HP Recommended

@Barbara62 

 

Can you see some thing similar to the following image ?

 

   remotePC.png

On this example, MARY-PC is my wife's machine. I can right click it and I should be able to see logon screen.

 

Regards.

BH
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‎10-25-2019 06:08 AM

HP Recommended

Thank you for your response but I can't figure out where you are seeing the device listed that way. So you don't think I'm a total moron I pulled up Device manager and also selected the device in my control panel. I have searched in the device section of  HP Support and see my current printer and a former printer that I no longer own. My laptop is not listed there either. I must admit that I'm feeling pretty stupid.

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‎10-27-2019 06:17 AM

HP Recommended

I can see the device now. I think the thing that is confusing me is that I click on updates, it scans for updates and then says I need to log into the device to update. There were no updates available so perhaps I'm overthinking this situation. Thanks for you patience.

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