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Level 11
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Message 11 of 12
Flag Post
HP Recommended

stop with the different windows installs,...that's not the cause of your problem

 

go to the HP cloud recovery site and download the restore OS (with drivers included) do not download the OS only one

 

https://support.hp.com/us-en/document/c05115630

 

now remove the VR backpack from the computer

 

reinstall that os, then do all MS updates (skip the 2004 update if offered) any other build update is ok

 

now create a OS restore point (google if you need directions on this)

 

now,  install the VR drivers, reboot and connect the VR Backpack USING THE HP SUPPLIED CABLES, yes there is a difference between usb cables, some are active and other are not active usb cables can xfer data at high speed non active can not

 

now, describe in EXACT terms  what errors or messages you get when enabling the VR Backpack

 

 

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Level 1
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Message 12 of 12
Flag Post
HP Recommended

Ok, following your instruction it seems all ok, software get installed and everything works, thanks a lot! 

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