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05-26-2020 11:21 PM - last edited on 05-27-2020 07:12 AM by kevin-t
and your questions is?
all you have provided is a statement which tells you what the problem is and a possible fix
"[edited]" is not the model of your system you will need to provide this
example: Model line is PAVILION, submodel number is cx-123a
next you need to state the installed OS: (example - windows 10 64bit)
05-27-2020 04:20 AM
I guess you need to run some diagnostics if you can on your ...............
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
HOW DO I USE DIAGNOSTICS?
HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
and then perhaps obtain an operating system to install.
We would like more details please.
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