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‎02-05-2023 02:47 AM

HP Recommended
Product: HP Z2 Tower G9 Workstation Desktop PC RCTO Base Model
Operating System: Microsoft Windows 11

My workstation freezes several times per day. It will freeze (mouse does not move, video and audio pause) for 2-3 seconds and then continue on. I have updated all the drivers that HP recommends and rebooted the system but this problem still occurs. I've had this computer for about a month now and it has done it since I first powered it up.

 

Is there anything I can do to address this before I write up a support ticket?

Category:
13 people had the same question
11 REPLIES 11

‎02-06-2023 07:31 AM

HP Recommended

I have a user that we just installed the same model for and they are having the exact same issue.  It happens every 15 minutes or so throughout the day.  The pc does have an upgraded NVIDIA RTX A4000 16GB card installed so I tried changing out that first but the issue persists.  I've even made sure all drivers, HP and NVIDIA, were updated but no change.  I will wait a bit to see if there are any solutions before submitting a ticket.

1 person found this reply helpful
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‎02-06-2023 03:09 PM

HP Recommended

I'm running Windows 11 - is user doing the same? And I don't have a graphics card, am using the onboard graphics.

 

I ran the HP diagnostics (the extended, long version) and it didn't find anything wrong.

 

I'm glad to know that I'm not the only one with this issue.

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‎02-06-2023 04:20 PM

HP Recommended

I'm having the exact same issue as well, Windows 10 22h2 or Windows 11 22h2 does not matter. Fully updated via HP support assistant and Windows Updates.

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‎02-06-2023 04:31 PM

HP Recommended

And now there are three...

 

Are either of you using OneDrive? When my Workstation came to me, OneDrive was enabled. I did not want it, so I disabled it. Have either of you done the same? It's the only "odd", non-standard thing I can think of...

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‎02-06-2023 04:35 PM

HP Recommended

nope I do not have one drive installed. 

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‎02-06-2023 06:04 PM

HP Recommended

Did you uninstall OneDrive or did it just come to you not installed? Mine came installed already.

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‎02-06-2023 06:05 PM

HP Recommended

one drive is installed by default

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‎02-06-2023 06:05 PM

HP Recommended

one drive is installed by default and i removed it.

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‎02-06-2023 06:10 PM

HP Recommended

i captured a freeze using windows performance recorder, but i cannot get it to open in performance analyzer its a 21gb etl file i will leave it running overnight and see if it actually loads in the analyzer.

 

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