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- HP Community
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- New G5 docking station warranty expired

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01-17-2024 05:36 AM
I just purchased a G5 Dock station, and it's not worrying at all I tried different chargers and cables without any luck, so I entered to my HP account to add this device and I'm surprised that the warranty is expired.
So for the 1st part is there any trick should I do to make it work?
2nd part how came any device is out of warranty?
01-17-2024 06:29 AM - edited 01-17-2024 06:34 AM
Here is the User Guide for that unit. There is a troubleshooting guide on page 15 and following
https://kaas.hpcloud.hp.com/pdf-public/pdf_6670008_en-US-1.pdf
Setup instructions
https://kaas.hpcloud.hp.com/pdf-public/pdf_7082558_en-US-1.pdf
Since this is a User to User forum, I cannot help with the warranty problem. You need to talk with customer support.
Use this site to check the warranty by entering the serial number in the box at the top.
https://support.hp.com/us-en/product/setup-user-guides/hp-usb-c-g5-essential-dock/2101469887
You can also chat with support personnel by scrolling down to the 24/7 Support "Find an expert"
I'm not an HP employee.
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