09-01-2020 06:39 AM
There are many models in the Pavilion x360 series, so without the complete model number, a generic help answer would be to start with running the diagnostics to verify if the hard drive has failed.
To run the Diagnostics routine, start tapping the Esc key and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.
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