No one will answer the phone!

[Susan4Bama]

So, I've reached out to return my PC for weeks, but no one will answer the phone! What do I do now? Last week, I held for 2 1/2 hours, and no one EVER ANSWERED THE phone. I need to return my month old PC.

 

[Susan4Bama]

•  

[Dragon-Fur]

@Susan4Bama 

I am sorry you are frustrated.

You cannot post phone numbers in our public user Community - not as text and not as a photo / image.

The practice is not allowed simply because phone numbers are frequently fake, hijacked by scammers, or worse.

What to do?

You must talk to HP.

HP can access your private data (please don't share any private information with our Community).

HP can authorize returns, refunds, repairs, and any legal service.

If the device was purchased from HP store,

If the "return window" time frame is still open,

Contact the HP Store / HP Store Customer Service and ask for help.

The USA store contact information is posted on the store website.

New Product? Need Help? HP Online Store – USA – Customer Service

•  Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

Customer Service - Examples

• HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

OR

• HP Store - UK - Customer Service - Contact the Store

Under “I’m looking to buy…” > Select Home Products

Under  “I would like to…” > Select Contact a product specialist before I buy

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What else?

If the product was purchased from other than HP,

If the "return window" is closed,

Open / Submit a claim for Warranty repair service for your registered HP device.

HP can authorize steps to resolve the issue(s).

HP Support - Technical Support for Devices in Warranty

Case submission to HP Support is available to those whose devices are registered and still in Warranty.

For the rest of us, this is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge.

Scroll to bottom > Ask the Community

Post New Question

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Submit a case for Warranty Support / Repair to HP Support. 

Reminders

• Case submission to HP Support is available to those whose devices are still in Warranty.

• Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
• HP is not a "general" repair facility: Requests for out-of-warranty repairs are generally not accepted.

• If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
• HP Phone numbers you find on the Internet have likely been hijacked.

HP Technical Support – Contact Information

1. Submit information / case online
2. Sign in or continue as a guest
3. Certain regions provide phone / chat contact after the case is submitted online

Select a method and contact HP Support…

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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>>> HP Support on Facebook >>>  HP on Facebook

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Some regions offer WhatsApp

NOTE:  Submission Checks the device warranty status

Covered regions –Check video at minute 2:08

Video:    WhatsApp - HP Support

WhatsApp Help Center

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In Windows > Settings > System > About > (Support) Online support > Contact an HP Agent

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Open homepage for  HP Community  > Hover mouse over Support

Beneath Support Resources > Contact Us

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Product Registration

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

Warranty Check

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

Reminder: Online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site
•  HP PCs - Damage Not Covered by the HP Standard Limited Warranty

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Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"