• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
Example: PavilION CS3006TX
Microsoft Windows 10 (64-bit)

I BOUGHT THE LAPTOP A MONTH AGO. IT HAS STICKER ON SAYS THAT IT INCLUDES OFFICE HOME& STUDENT  DON'T FORGET TO ACTIVATE. BUT WE I OPEN ANY OFFICE WORD IT SAYS NOT ACITVATED. WE I TRY TO ACTIVATE IT ASKS FOR PRODUCT KEY OR 30 DAYS FREE TRIAL. IT HOULD NOT BE HAPPENING. WHAT AM I DOING WRONG. PLEASE HELP ME ACTIVATE THE OFFICE.

1 REPLY 1
HP Recommended

@PAANKAJ 

 

The Specifications indicate the software is included - it does Not say the software includes a license key.

Software - Productivity & finance
Microsoft® Office Home & Student 2019

 

Another source indicates that a Trial version of Office 365 might be included (possibly a newer document for the product description).

Software - Productivity & Finance1 month trial for new Microsoft Office 365 customers

 

Regardless, there is nothing our Community can do - we have absolutely no visibility into Sales.

 

If you don't have a license key that was either provided to you when you purchased the computer - or a license key from Microsoft for having purchased the Office Software, the software is not going to activate.  You have to have a license to activate any recent version of Microsoft Office.

 

If you are convinced that you purchased Office with the computer, please contact HP Support.

 

HP Support cannot likely provide you with a key "after the fact" - but the representative can clarify what should have been included with your purchase.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Technical Support – Contact Information

 

Submit information / case online

Sign in or continue as a guest

 

Reminder:  HP Phone numbers you find on the Internet have likely been hijacked.

 

Many roads lead to HP Support.

 

Settings > System > About > (Support) Online support > Contact an HP Agent

 

OR

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

OR

 

Regional Links

 

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

 

OR

 

Option - HP Support is on Facebook!

HP on Facebook

 

 

READ – Be Informed – Be Aware

 

HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

 

HP Support does not publicly post contact numbers.  Please submit your case online

 

  • Provide required Information > Explain the problem > Submit the case
  • After the case is submitted, Contact information for your area will be displayed on your screen
  • Reminder:  Wait times can be long – HP Response centers are very busy.

 

 

  • Use Device Serial Number to submit the case (do not post private information on the Community).
  • Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.
  • HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.
  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
  • HP websites are the only sites allowed to use the HP copyright  ® circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.  Still in doubt?  Stay away from the site.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Warranty Check / Product Registration

 

 

  • Register your product during first setup or soon afterwards

            Register HP Product and Registration FAQ

 

  • Check the Warranty on your product

           Warranty Check – Single or Multiple Devices

 

 

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

NOTE: The online database results do not impact the actual contract.

 

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion - 15-cs3006tx

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.