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HP Recommended
HP ProDesk 600 G4 Desktop Mini PC IDS Base Model
Microsoft Windows 11
I bought an hp prodesk, it worked well, but I wanted to upgrade it. Instead of 8gb, I put 2x8gb in it and replaced the i3 8100t processor with an i5 8500t. During the upgrade, I installed a new windows, it installed fine, but during the windows upgrade a black screen appears. If I unplug the internet cable, there is no problem, it works for days, but if I reconnect the internet, it soon makes a sound, like when I add a device. After that, after restarting, this black screen is still present.
What did I do wrong?

 

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