cancel
Showing results for 
Search instead for 
Did you mean: 
AlmeriaInfo
New member
1 0 0 0
Message 1 of 2
252
Flag Post
HP Recommended

Random black screen during 1-2 seconds

HP EliteDesk 800 G3
Microsoft Windows 10 (64-bit)

Hi,

 

Since few days, i am facing a problem on all the 800G3 EliteDesk PC i got.

Randomly, i got a black screen, for a during of 1 or 2 second. It can happen 5 or 6 times per days.

 

I already tried to use HP SDM to upgrade every firmware/bios/drivers, it still happen.

I've changed on a single computer the DisplayPort cable to a HDMI cable, and it seems to correct the bug.

But currently, i am not able to change all the cable on all the computer, because i don't have enough connectors for HDMI.

 

Would you have an idea where the problem come from  ? How to solve it ?

 

Thanks,

 

Alexandre

1 REPLY 1
Spaceneverends
New member
1 1 0 0
Message 2 of 2
65
Flag Post
HP Recommended

Random black screen during 1-2 seconds

I am experiencing this also on all of the following hardware, :

 

HP ProDesk 400 G3 DM Intel i5-6500T

HP EliteDesk 800 G2 Desktop-Mini-PC (65 W)

 

Sometimes, the problem appears 10 times per hour which makes it difficult for relaxed working.

On some desktops, we have connected 2 screens. 

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation