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‎12-22-2019 03:54 PM

HP Recommended

I have same problem.with a Prodesk 600 G2 mini. Of course this should be suppoarted, as it is state of art...so why my serial number is not accepted. My PV doese not boot and I need the rovery asap. Thanks,

MARTIN

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-22-2019 06:04 PM

HP Recommended

Are you using the version for business PC's?

 

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85318.exe

 

I zipped up and attached the instructions below, for how to use the cloud recovery client utility.

 

If you are, and the S/N is not being accepted, since I don't work for or represent HP, there would be nothing I can do to help you with that problem.

 

What you can do is this...

 

Make a bootable W10 installation flash drive using the Microsoft Media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-prodesk-600-g2-small-form-factor-pc/7633319

View solution in original post

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1 REPLY 1

‎12-22-2019 06:04 PM

HP Recommended

Are you using the version for business PC's?

 

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85318.exe

 

I zipped up and attached the instructions below, for how to use the cloud recovery client utility.

 

If you are, and the S/N is not being accepted, since I don't work for or represent HP, there would be nothing I can do to help you with that problem.

 

What you can do is this...

 

Make a bootable W10 installation flash drive using the Microsoft Media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-prodesk-600-g2-small-form-factor-pc/7633319

Was this reply helpful? Yes No
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