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12-12-2019 09:54 AM
Product: EliteDesk 800 G2/G3
Operating System: Microsoft Windows 10 (64-bit)
Following my previous post (in french) :
I have a big issue with the graphic driver for the EliteDesk 800 G2/G3, HD Intel® 520/620/630, since the last update (126.96.36.19956) .
I did some test with 800 G3 intel 530, reboot in windows safe mode, uninstall the graphic card, reboot, the driver version is: 188.8.131.5249 and it is perfect. It works just fine!
I do the win update, back in trouble with the driver 184.108.40.20656
It looks like it cannot handle heavy load, youtube video 2k, some office windows, the more the cpu and gpu works, the more I have the blinking.
With th old driver, works just fine with the same test.
1) When are you planning to release a new driver?
2) How do I prevent winupdate to install the new faulty driver
I have 70 computer causing me this trouble!
Thank you for your help
7 REPLIES 7
12-12-2019 01:13 PM
HP does not make video cards they do resell cards made by nvidia/AMD please visit either companies web site to see if they have a newer driver than the one hp has listed if not stay on the current working one till nvidia/AMD do release one as both nvidia/amd update their video drivers approx every 30 days or so
12-17-2019 01:05 AM
I have 70 au those G2/G3, some are OK, others not!
It started with the windows update 1909.
When I do a recovery mode and uninstall the graphic card, it works just fine as long as Windows doesn't do the automatic update. Then back in trouble, so it is not a hardware problem.
12-17-2019 01:48 AM
and based on your latest post, it not really a video driver issue because if it was it would affect all of your systems not just some of them (it does appear to be video related though)
your going to have to run a comparison on the drive of a working and non working system and start looking at the differences
in a attempt to see what is causing the video driver to misbehave........ you can try something like "WinMerge"
12-17-2019 06:02 AM - edited 12-17-2019 06:08 AM
Maybe the issue is some have auto-updates turned on and others have it turned off? Not all video driver auto-updates from Microsoft are worth having.
I have run into a similar situation with our nVidia Quadro cards which run on specific nVidia drivers that include medical grayscale monitors capabilities. W7 allows sub-selecting specific optional updates and "hiding" them. W10 is much more insistent on loading what it wants when it wants to. We have had Microsoft W10 Quadro video driver auto-updates break our functionality. The trick I have found is to stay ahead of MS.... I check in on the nVidia web site for the most recent drivers straight from them, and update our W10 builds to more recent ones than MS is offering through the W10 Windows Update system. The MS drivers offered through Windows Update seem to be missing some things that nVidia always includes.
This is a headache with W10 and we'll probably need to lock down auto-updates. I don't know a good way to protect our known-good Quadro drivers and yet still keep auto-updates working for the security updates.
01-07-2020 12:36 AM
Thank you for your help, but I gave up!
Unfortunately, I cannot spend more time to resolve this trouble.
I checked, a new driver was released by Intel, but it won't install. So I'll just have to wait for the winUpdate to come up with a new one.
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