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Send tasks fails to winterms after upgrading HP Device Manger from 4.7 to 5.0

HP Recommended
HP Device Manager
Microsoft Windows Server 2012 and older

We recently upgraded HP Device Manager from 4.7 to 5.0 due to a critical security bulletin.  (HPSBGN03644 rev. 1 - HP Device Manager VNC Session Remote Unauthorized Access).  The devices found the gateway and appeared in the console.  But now all tasks get stuck at Sending.  Then fail after timing out.  I am wondering if the agents have to be updated manually?  We cannot update the agents, shadow, reset pws...anything.  Any help would be appreciated.


The process we followed is that we un-installed 4.7 on the server.  Rebooted, Then installed 5.0 SP1 on the same server.

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