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‎03-29-2021 09:01 AM

HP Recommended
Product: Elitedesk 805 G6 Custom
Operating System: Microsoft Windows 10 (64-bit)

I ordered a custom Elitedesk 805 G6 on March 13, 2021 and I was give a April 29 ship date but now on order status, it says it won't ship until August 27, 2021. I understand that a customized product takes a few weeks longer, plus shipping time, but five months? I've already been charged the full amount on my credit card, but the product has not been shipped. I understand there's semiconductor shortage and high demand for new PCs due to the pandemic, but five months is a long time to wait.

And support hasn't been of much help, the rep I contacted told me that ship date shouldn't be any later than Late May/Early June and I should receive an update date by email or call about a week afterwards. It has been two weeks and I've got no update. Can anyone help?

1 person had the same question
1 REPLY 1

‎03-29-2021 01:42 PM

HP Recommended

Hello,  

 

Have you tried our HP Store Site? 

 

  We invite you to visit our dedicated HP Store Site  where you´ll find specific information/tools oriented to help you on  your questions about order status/issues as well as product sales info. 

 

Please click on this link: HP Store Help 

 

We hope you find it useful and save time in your search! 

 

Thank you for visiting the HP Support Community. 

I work on behalf of HP.
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