SoftPaq Download KO to solve light features on built-in privacy screen.

[NicD29]

Dear Community, 

I have a built-in privacy screen on my device, but can not longer modify the light intensity that I should normally do using keys f4 and f5. The privacy screen is activated/deactivated using key f2. I recently had to re-image my laptop and this apparently took out the previous fix I used, and cannot remember... ;o). The message I had from the laptop was to access this ftp site which no longer seems to exist: ftp://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/ My device being a corp.-managed one, I am sure our internal helpdesk will point me to you directly to sort this out. I recall having run into the same issue when I first received the PC and had to download a software update, or a new driver. Whatever it was, I would very much value your kind guidance, thanks! 

All the best, take care, cheers, 

Nic. 

[DGroves]

web links can (and do) change this is why linking to pages directly is frowned appon

your main driver page:

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-x360-1030-g3-notebook-pc/19753388

i suspect you need the Hot Key driver

[NicD29]

Hello DGroves, many thanks for taking the time to respond, much appreciated. Sadly however, the hot key driver does not seem to solve the issue. I downloaded it, rebooted my device and noticed that my 2 f2 & f3 keys remain stubbornly ineffective to change the luminosity settings. I have since opened a case with HP support that are recommending I update my BIOS. Somewhat extreme I thought, but will give it a shot nevertheless & once I complete a backup of my data, just in case...

Any other creative thoughts would be welcome. Otherwise, I will continue my merry way...

Cheers, all the best, take care, 

N. 

[NicD29 · Accepted solution]

Hello DGroves, I take my previous comment back!! There several different Hotkey Drivers that are available and I had another shot at downloading another driver that this time happens to be the right one. It is more specifically this one: 

Following a reboot, the feature is now fully functional, so no BIOS update needed! Thanks again for the guidance, cheers. 

N.