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- SoftPaq Download KO to solve light features on built-in priv...

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09-09-2022 07:51 AM
Dear Community,
I have a built-in privacy screen on my device, but can not longer modify the light intensity that I should normally do using keys f4 and f5. The privacy screen is activated/deactivated using key f2. I recently had to re-image my laptop and this apparently took out the previous fix I used, and cannot remember... ;o). The message I had from the laptop was to access this ftp site which no longer seems to exist: ftp://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/ My device being a corp.-managed one, I am sure our internal helpdesk will point me to you directly to sort this out. I recall having run into the same issue when I first received the PC and had to download a software update, or a new driver. Whatever it was, I would very much value your kind guidance, thanks!
All the best, take care, cheers,
Nic.
Solved! Go to Solution.
Accepted Solutions
09-16-2022 02:01 AM
Hello DGroves, I take my previous comment back!! There several different Hotkey Drivers that are available and I had another shot at downloading another driver that this time happens to be the right one. It is more specifically this one:
Following a reboot, the feature is now fully functional, so no BIOS update needed! Thanks again for the guidance, cheers.
N.
09-15-2022 08:51 AM
web links can (and do) change this is why linking to pages directly is frowned appon
your main driver page:
https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-x360-1030-g3-notebook-pc/19753388
i suspect you need the Hot Key driver
09-16-2022 01:33 AM
Hello DGroves, many thanks for taking the time to respond, much appreciated. Sadly however, the hot key driver does not seem to solve the issue. I downloaded it, rebooted my device and noticed that my 2 f2 & f3 keys remain stubbornly ineffective to change the luminosity settings. I have since opened a case with HP support that are recommending I update my BIOS. Somewhat extreme I thought, but will give it a shot nevertheless & once I complete a backup of my data, just in case...
Any other creative thoughts would be welcome. Otherwise, I will continue my merry way...
Cheers, all the best, take care,
N.
09-16-2022 02:01 AM
Hello DGroves, I take my previous comment back!! There several different Hotkey Drivers that are available and I had another shot at downloading another driver that this time happens to be the right one. It is more specifically this one:
Following a reboot, the feature is now fully functional, so no BIOS update needed! Thanks again for the guidance, cheers.
N.