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‎05-23-2023 12:22 PM

HP Recommended
Product: HP Z2 Mini G9 Workstation Desktop PC (4Y5Z0AV)
Operating System: Microsoft Windows 10 (64-bit)

I have a Z2 Mini G9 that support has determined the motherboard needs to be replaced.  I asked them to send me the part but they said it had to be done by onsite tech.  Now 2 weeks later I finally get a call from Hemmersbach, an authorized service provider but they are having trouble finding a resource to help me.  They have the part in Texas and I am in Minnesota.  Any ideas on how to expedite this?  I just tried their support chat again and was told that since the motherboard has been sent to the provider, I have to work with them.

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