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humanconxt
Level 2
13 8 1 0
Message 1 of 2
164
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Stuck in a service access loop.

HP Recommended
z2 mini G3
Microsoft Windows 10 (64-bit)

Hi, I am trying to reach a live human on the Commercial Support team.

The HP site defaults to the consumer support, and I could not find a way to contact a live agent. In the past, the HP chat-bot would eventually tap out and transfer me to a live chat agent. It no longer does that.

I DM'd HP support via Twitter with a full accounting of my issue (verifying warranty and trying to register a product). After some conversation with the agent, I was told to take my issue up with Commercial Support (the z2 Mini I am seeking support for is not a conusmer product.)

The link I was given for Commercial Support is hp.care/2c0VLRP. This redirects back to the main HP support site.

From the main site, I navigate to to Business Solutions and click the link for Support Services for Buisness

This link actually takes you to sales. But on that page, there is a link for support.

On that page is another link. Contact Us. But that link redirects back to sales again. So I am trapped in a loop.

 

Here's why I'm trying to reach commercial support. My question falls outside the bounds of the pre-written scenarios.

I purchased a workstation from a reseller. It was a sales demo unit and aside from being an open box, it is essentially new. It still has the protective film all over the case and the bags with documentation and accessories were sealed.

The unit is in perfect working order, and does not require support nor do I need assistance with setup.

I just wanted to check the seller's claim on the warranty. I verified active status with the warranty status tool.

Screen Shot 2019-02-17 at 11.55.47 AM.png

 

But then, when I click on the Explore Extended Support link, the next page shows conflicting info. Warranty status is active for 28 additional months. AND This product is no longer serviced by HP.

Screen Shot 2019-02-17 at 11.56.10 AM.png

This is why I would like to connect with someone in support. I would like to know whether my warranty is active and covered, like the support page says. Or whether the product is no longer serviced, like the support page also says.

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
132,440 122,617 20,164 30,941
Message 2 of 2
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HP Recommended

Hi:

 

In the USA/Canada, this is the toll free number for HP business PC support...1-800-334-5144

 

I don't know why the hyperlink shows up in my post.

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