Stuck on TPM screen

[1tom10]

Hi

I have followed the windows defender process for the TPM update. 

Having downloaded the hp file for this process for my machine my screen will not let me past the TPM screen. The screen is black and suggests that I can:

Press ESC, does not work

Press f3, to enable nothing happens

Press f3 to reject but that does not work either.

The only thing that works ctrl, alt and delete but this restarts tgepcand returns mebackto this black screen

HELP!

[DGroves]

there are two common types of management methods used today TPM/PTT

(The z230 has a TPM chip on the motherboard)

PTT implements the equivalent of a TPM 2.0-compliant Trusted Platform Module within the firmware running on the Intel Management Engine (ME). It provides the benefits of a TPM without actually having one.

in order to utilize PTT, your platform must be running a version of the ME firmware that contains PTT support. ME firmware is typically installed as part of the BIOS package and would be redundant if the Bios has support for TPM

in other words, your Bios will either support TPM or PPT, but not both and support for either is optional, and may not be enabled/supported on a motherboard (check the system specs or contact the OEM for more information)

as far as i know, the z230 will not support TPM 2.0 due to the platform not being a HP supported windows 10 platform

this means that since HP does not offically support windows 10, they will not be releasing a TPM 1.2 to 2.0 firmware updater

see page 40 of the z230 matainance and service manual for TPM

http://h10032.www1.hp.com/ctg/Manual/c04658261

http://www8.hp.com/h20195/v2/getpdf.aspx/c04111362.pdf?ver=1

latest TPM firmware (v1.2) update for security fixes  SP82407

https://support.hp.com/us-en/document/c05792935