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phizzdat
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Supported mouse and keyboard for wake from shutdown feature ?

HP Recommended
Z2 Mini G3
Microsoft Windows 10 (64-bit)

While I've gotten it to work with the supplied HP keyboard and with just about any mouse, I'm having no luck getting my wireless keyboard and mouse (Logitech MK270 - that's an M185 mouse and K270 keyboard sharing the same USB receiver) to wake the machine from sleep.

 

It also doesn't work with a different corded keyboard (Coolermaster Masterkeys Pro), but as I said, other corded mice work.

 

While HP support is gamely trying to help me figure out what could be the issue, we've gotten to the 'wipe the OS' or 'assume the keyboard and mouse are missing a feature' stage of the game.

 

I'd rather figure out whether or not what keyboard and mouse feature is necessary to make this happen as opposed to wiping the OS.

 

Does anybody know what is required of a keyboard / mouse / wireless receiver feature-wise to allow it to wake an HP workstation (Z2 Mini G3) from *shutdown* (not sleep)?

 

Support is saying it's 'wake on movement' but all the results when you search that deal with sleep, not shutdown.

 

Little help?

 

Thanks!

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DGroves
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HP Recommended

is this a bluetooth or wifi type receiver?

 

if blutooth, try disabling the onboard, and using a new USB based bluetooth dongle that supports v4.x

 

you might also look at the OS's  wireless/bluetooth settings, and see if there are any deep sleep modes and try changing them

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phizzdat
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HP Recommended

Hey thanks for your reply.

 

The keyboard is 2.4GHz from the device(s) to the unifying receiver USB, which is in the designated charge port of the HP for waking a device from shutdown.

 

Shouldn't involve OS wireless or bluetooth settings from Win as it shows up as a normal HID.

 

Also, according to HP spec, this feature shoudl be able to wake the device from S4 or S5, which wired devices can do, just not these wireless ones.

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