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‎01-04-2022 02:26 AM - last edited on ‎01-04-2022 11:16 AM by Retired

HP Recommended
Product: ProDesk 400 G3 SFF
Operating System: Microsoft Windows 10 (64-bit)

Product Number: T4R70ET#ABU 

Serial Number: [Personal Information Removed]

Intel i5 6th gen 16gb ram.

Hi in windows security the security processor is saying that the TPM module needs updating. Having looked on HP's site I have downloaded the recommended softpac and installed as directed but still the TPM has not upgraded.  I have tried this now several times without success. Can you offer some help so that I can upgrade my TPM as it seems that on the HP website it is upgradable. Thanks!

Category:
1 REPLY 1

‎01-04-2022 05:33 AM - edited ‎01-04-2022 05:35 AM

HP Recommended

since you don't provide any useful details/information

 

that would allow us to help (your current i can't get it to work post is uninformative)

 

all i can do is point you to the HP page on this

 

https://support.hp.com/us-en/document/c05381064

 

if you want more help, try reposting and include some details on what you are trying and what the error msg is

 

also, never post your serial number (any serial number for that matter)

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