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‎02-18-2019 11:18 PM

HP Recommended
Product: Hp envy 4520

It says that there is a problem with the printer or ink system and that i should turn it off then on. I have done that and i still get the same error message 

1 REPLY 1

‎02-20-2019 06:58 AM

HP Recommended

@Luis540

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

 

Let's try to reset the Printer here:

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  1. Unplug the power cord from the wall outlet.
  2. Wait at least 60 seconds.
  3. Plug the power cord back into the wall outlet.
  4. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  5. Reconnect the power cord to the rear of the printer.
  6. Turn on the printer, if it does not automatically turn on.
  7. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly. 

 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-envy-4520-all-in-one-printer-series/5447920/document/c030267...

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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